One large file....

Wed Apr 26 11:52:51 EDT 2000

To Jim Holland and others with similar questions:

It (the table of contents for the monster book) was sent in MS Word 6.0
(1995) because MS Word is the most common office software out there.  I
put it in 6.0 because Word 97 may not be available to all of you, even
though it was created in Word 97.

Ed Lybarger had a problem pulling off the file ... it consisted of a
description in column one and page numbers in column two.  Nothing was
properly aligned when he got it.  And, somehow in the process of
transmission, it was changed from a Word 97 to RTF format.
I've told him I'll send him the file on 3 1/2 inch disc by snail mail.

If anyone out there truly needs the file, send me a blank IBM format
disc and a postage paid return envelope.  I can save it in any way that
Word 97 allows.

A text file is attached Jim.

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PITTSBURGH RAILWAYS COMPANY
COURSE IN ORGANIZATION, EQUIPMENT AND METHODS
BY W. A. KELLER
OCTOBER, 1937 - APRIL 1938

     The subject course was created to educate selected employees of Pittsburgh Railways Company in the manner in this the company was structured.

     A separate section was provided for most departments within the Railways organization.

     When this course was prepared, Pittsburgh Railways Company was under the corporate umbrella of Philadelphia Company, which in turn was controlled by Standard Gas and Electric Co.  Other Philadelphia Company properties in western Pennsylvania included Equitable Gas Company, Equitable Auto Company, Pittsburgh Motor Coach Company, and Duqesne Light Company.  These other firms were co-located in the Philadelphia Company Building on 6th Street in Pittsburgh.  Certain departments including, but not limited to management, secretary, legal, accounting, treasury, telephone, real estate, truck ownership and bus maintenance crossed corporate boundaries.  Those sections are included in this course because they served Pittsburgh Railways.  However, departments wholly unique to other Philadelphia Company properties are not included.  

PITTSBURGH RAILWAYS COMPANY
COURSE IN ORGANIZATION, EQUIPMENT AND METHODS
BY W. A. KELLER
OCTOBER, 1937 - APRIL 1938

TABLE OF CONTENTS

Subject 1.  Company Organization, Department Functions, and General Data

1. How is the Pittsburgh Railways Connected with The Philadelphia Company,  Standard Gas and Electric Co., Byllesby Properties?

2. How and When was the Company Organized? 

3. What are the various departments, and how are they related to each other and to the management? 

4. What are the functions and duties of each department? 

5. What is the Uniform System of Accounts?  How are the accounts divided among the various departments?

6. Are other street railway companies organized similar to the Pittsburgh Railways Co?

7. How large is the Pittsburgh Railways Company?

8. What are the prospects for the future of the Company?  

Subject 2.  Maintenance and Construction Department, Way and Structures Division - Construction and Maintenance of Track, Maintenance of Buildings and Bridges.

1. How is the work of the Division split up?  By districts or by functions? 

2. What sort of engineering work is performed?

3. What kind of work is done to maintain the track in suitable condition for operation? 

4. How many men and trucks are used in this work?

5. Under what conditions is track constructed? 

6. How is new track built?

7. What is the cost of building new track? 

8. What does building maintenance include? 

9. How many bridges are maintained and what is the nature of the work done? 

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Subject 3.   Maintenance and Construction Department, Power and Inclines Division  - Maintenance of Overhead Lines, Signals, and Substations - Maintenance and Operation of Inclines

1. What is the extent of the plant included in the Power and Inclines Division?

2. Who compose the supervisory organization of the Power and Inclines Division?

3. What are the duties of the engineering group?

4. What does overhead line maintenance consist of? 

5. How are the electric switches and signals maintained? 

6. What work is done by the construction group? 

7. How is substation maintenance work handled?

8. What work is done by the incline maintenance men?

9. How are the Inclines operated? 

10. How many substations serve the Pittsburgh Railways Company system?  And what are the duties required in their operation?  

11. How is the trolley wire connected to the feeders and how are the feeders connected to the various substations?

12. What are the various items of cost in supplying power to the street cars? 

Subject 4.   Maintenance and Construction Department Equipment Division, Organization, General Features of Car-Motors and Control. 

1. What is the Equipment Division Organization?

2. What is a street car?  How does it differ from Gasoline? Trolley bus? Subway car? Electric locomotive?

3. What are the operating characteristics of a street car?

4. How do our slower speed cars and higher speed cars compare with the cars in other cities?

5. What is the method of propelling street cars from power received from the trolley wire?

6. What kind of motors are used? 

7. How is the speed of the motors controlled? 

8. What improvements and variations in control have been developed recently?

9. What can be done to reduce noise?
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Subject 5.   Maintenance and Construction Department, Equipment Division - Air Braking System and Other Forms of Braking and Methods of Control

1. What are air brakes on a street car? 

2. What are the safety features ordinarily included in the air braking system? 

3. What other use is made of the air supply? 

4. What other forms of braking have been devised for street cars? 

5. How can modern fast braking be made more smooth and uniform? 

Subject 6.  Maintenance and Construction Department, Equipment Division - Engineering - Stores - Purchase and Construction of Cars. 

1. What kinds of work are done by the Engineering Group?

2. How is the inspection work performed? 

3. What is the Homewood Store, and how does it operate?

4. What is the purpose of the salvage and reclaim of material? 

5. What is the procedure followed in purchasing new cars? 

6. How are the street cars built? 

7. What check is there on the car builder to see that all work is satisfactory?

8. How are cars delivered and placed in service? 

Subject 7.   Maintenance and Construction Department, Equipment Division - Car House Section, Inspection of Cars, etc. 

1. What is the organization of the Car House Section? 

2. What are the regular maintenance functions assigned to this group?

3. What are the regular car inspections?  How often are they performed and how are the intervals determined? 

4. How is the car house work scheduled and how is it done? 

5. What is the procedure and what work is done at the centralized inspection?

6. What is the trend of results in car house work? 

Subject 8.   Maintenance and Construction Department - Equipment Division - Shop Maintenance - Work on Cars and Equipment

1. What is the shop organization?

2. What is the general scope of work handled by the shop?

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3. What is the procedure in handling shopped cars?

4. How does the truck inspection and repair line operate?

5. What is the method of routing work through the other repair lines in the corridor?

6. To what extent are tools and special jigs used? 

7. How to present maintenance practices and costs compare with those of previous years?

Subject 9.    Maintenance and Construction Department - Equipment Division --- New PCC Cars.

Subject 10.    Maintenance and Construction Department - Technical Division - Car Tests - Methods Studied - Tests

1. What is the relationship between the Technical Division and the other Divisions in the Maintenance and Construction Department?

2. What kind of tests are performed?

3. How are some of these tests carried out?

4. How are PCC cars tested and adjusted when received from the Car Builder?

5. What is the nature of the method studies performed by this Division?

6. What sort of records and reports are included in this Division's work?

7. What are some of the other activities of the Division? 

Subject 11.    Traffic and Transportation Department - Road Operating Division

1. What are the specific responsibilities of the Road Operating Division?

2. What is the organization of this Division?

3. How do the Route Foremen Supervise the Operation of the cars?

4. What other duties do the Route Foremen have?

5. What is the function of the Traffic Dispatching Office?

6. What are the Headway and Time Recorders?

7. How are Emergency Crews used to help maintain service?

8. What are the duties of the Engineer in this Division?

Subject 12.    Traffic and Transportation Department - Car House Operating Division

1.    What is the function of the Traffic and Transportation Department?

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2. How is the Traffic and Transportation Department Organized?  What are the relative functions of each division?

3. What is the organization of the Car House Operating Division?

4. What are the elements of preparation which must be combined by the Car House Operating Organization to supply the desired service?

5. What are the duties of the Dispatchers?

6. How are runs picked by trainmen? 

7. What are extra men required to do?

8. What other supervisory duties are performed by this Division?

Subject 13.    Traffic and Transportation Department - Traffic Division

1. What are the chief functions of the Traffic Division?

2. How is data obtained and used for calculating running times for schedules?

3. What form of safety work is done by this Division?

4. What is the Trainmen's Agreement and how does it affect the Traffic Division's Work?

5. What are schedules and what is the meaning of the various terms commonly used in connection with them?

6. What is the procedure normally followed in working out Schedules?

7. What additional tabulations are made in connection with the newly-made schedules?

Subject 14.    Traffic and Transportation Department - Instruction Division

1. What are the principal functions of the Instruction Division?

2. What are the various steps in hiring, selecting, training, and qualifying new men to work as trainmen?

3. What is the nature of instruction at the Practice Track?

4. How does the Instruction Division follow the student through the various steps of the training period?

5. What is the retraining work that is done by this Division?

6. Why must older employees be taught new work?

7. What is the reason for requalifying men after absence from work?

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Subject 15.    Commercial Department

1.    What are the general functions of the Commercial Department?

2. What are the various divisions of the Commercial Department?

3. What is the work of the Public Relations Division?

4. How is the service checked and what is done to assure the proper amount and quality of service?

5. How are special events provided for?

6. What are the duties of the Investigating Group?

7. How is special service taken care of?

8. How is the freight business conducted?

9. What activities of the Pittsburgh Motor Coach Company does the Commercial Department supervise?

Subject 16.    General Agents Department

1.     What are the principal function of the General Agents Department? 

2.  How is the department organized to handle the various duties?

3. What measures are taken to protect the company's revenues?

4. How is the Company's interest take care of at the various police hearings?

Subject 17.    Purchasing Department

1. What are the general functions of the Purchasing Department?

2.    What is the organization of the Purchasing Department?

3. What are the needs for material and how is it requested?

4. What is done in the Purchasing Department to fill ordinary requests for material?

5.   How are freight charges handled?

6.   How are unusual orders or requests handled?

7.   What kind of prices are secured by a large Purchasing Department such as our own? 

8.   How are invoices handled?

9.    What is the amount of material purchased by the Purchasing Department? 

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Subject 18.    Adjustment Department

1. What is the general purpose of the Adjustment Department?

2. What is the organization of the Adjustment Department?

3. What are sources or causes of claims and how do they originate?

4. What is the procedure in the Adjustment Department relative to the clear cut damage or injury cases?

5. What cases are investigated and to what degree?

6. What type of claimants bring suits against the Company?

7. How are cases prepared for litigation? 

8. How are cases tried and how is the time determined?

9. How are lawsuits defended?

10. How much adjustment work is handled and what are the costs of claims?

Subject 19.    Treasury Department

1. What are the principal functions of the Treasury Department

2. What is the organization of the Treasury Department and how are the various duties divided?

3. How are employees of the Pittsburgh Railways Company paid by the Treasury Department?

4. How does Mr. Hunter's Division handle the Company's receipts? 

5. What is done with the various assets entrusted to the Treasury Department?

Subject 20.    Personnel Department

1. What is the Personnel Department?

2. Why is a Personnel Department desirable?

3. What are the principal functions of our Personnel Department?

4. What is the organization set-up of the Personnel Department?

5. What work is handled by the group under the supervision of the Office Manager?

6. What are the duties of the Employment Group?

7. What is the work covered by the Training Supervisor?

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Subject 21.    Personnel Department (Cont'd)

1. What is the history and development of the Medical Bureau?

2. What are the present functions of the Medical Bureau?

3. What are the duties of the Welfare Bureau in connection with compensation and welfare?

4. How is the Suggestion Committee work handled?

5. What is the work of the Accident Prevention Bureau?

6. How is the Group Insurance handled?

7. How are the Employes Associations supervised?

8. What are the duties of the Manager of Special Activities?

Subject 22.    Law Department

1. What are the general functions of the Law Department?

2. What is the organization of the Law Department?

3. What is the Equitable Real Estate Company and how is it operated?

4. How are real estate transactions handled?

5. How are non-operating properties handled?

6. How are property records maintained?

7. How are real estate taxes handled?

8. What kinds of insurance are carried and how are they handled?

9. What kinds of legal work are encountered?

10. What additional legal assistance is available and how is it used?

Subject 23.    Accounting Department  

1. What are the functions of the Accounting Department?

2. What is the organization of the Accounting Department?

3. How are the records of receipts handled?

4. What are the duties of the Stores Accountants?

5. How are the payrolls prepared and handled?

6. What are the duties of the Auditor of Disbursements?

7. What work is done by the Statistical Bureau?
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Section 24.    Advertising Department, Pittsburgh Motor Coach Company, and Equitable Auto Company.

A. Advertising Department

1. What are the functions and purposes of the Advertising Department?

2. What types of Advertising are used?

3. What publicity work is done? 

4. How is publicity handled within the Company?

B. Pittsburgh Motor Coach Company

1. How is the Pittsburgh Motor Coach Company related to the Pittsburgh Railways Company?

2. What are the present motor coach operations?

3. What are the operating results? 

4. Why are the motor coach operations being continued and even extended when losses are being shown?

C. Equitable Auto Company 

1. What is the Equitable Auto Company and what are its functions?

2. How much equipment is owned and how is it replaced?

3. How is the equipment used and how is it paid for? 

4. How is the automotive equipment maintained? 

5. How is Motor Coach maintenance handled? 

Subject 25.    Secretary's Department, Telephone Department and Management Functions

A.    Secretary's Department    

1. What is the Secretary's Department and what are its principal functions?

2. What are the Secretary's duties in connection with the Board of Directors' Meetings?

3. What are the Secretary's duties in connection with company documents and papers?

4. What is required in connection with the issuing of new securities?

5. What are the functions of the Photostat Department? 

6. How is the mail distribution handled?
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B. Telephone Department

1. What is the Telephone Department's connection with the Philadelphia Company group and what are its functions?

2. What is the extent of our telephone facilities?

3. How is the telephone system operated and how are the costs divided between the Companies? 

C. Management Functions

1. What is the meaning of management and what does it do?

2. What are the various steps in authority by which our Company is managed?

3. How does specializing and functionalizing affect methods of management?

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