[PRCo] Re: Boarding buses and trains

[Jim Holland]

Good Morning!!

> John Swindler wrote:

> This might come as a shocker to those who were in the service years ago, but
> to paraphrase recent Army doctrine:

> Most employees want to do a good job.

> When employees say that keeping on time is more important, I bet that 9
> times out of ten they have been criticized in the past for not running on
> time, but never heard any comment about helping the customer. (the ratio is
> three ata-boys equals one criticism)

	.......And this is the public's attitude as well  --  BE  On  Time, Regardless.   Here in
EssF we have Prop-E passed by the public that we must run on time.

	But do they know how schedules are made  --  as an  *average*  of runing times checked at
different times of the day, the week, and on various vehicles driven by a variety of
operators//drivers??

> Therefore, the problem is not the driver or conductor, but clueless
> supervisors who don't understand the organization's mission.  Or how to
> supervise.  Yes, running on time is one of the employees tasks, but is it
> the primary mission??

	Here in EssF the management is fine as long as they don't get complaints  --  but when
complaints come in, they point fingers and write bulletins   ---   "Thou Shalt
[not]......."   Most have no idea as to what is happening in the streets.

> Am tempted to make a link with public operation of 'demonstration rides' at
> trolley museums, and railfans who think they are there to play motorman, but
> suspect most of you are fed up by now with my bad attitude.

	WHO  says John has a bad attitude?!?!(:->)   .......but admit that  *playing--streetcar* 
at the museums and trying to emulate a 30,000--foot operation in just 1,000--feet is Not a
Little Bit Annoying!(:->)

> Or the bus driver in Scranton (or maybe it was Wilkes Barre;
> whatever) who complained that it wouldn't be so
> difficult to run on time if not for all these passengers.

	Nice thing about electric TCs is one can sneak by before being noticed!!(:->)

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James B. Holland

Holland  Electric  Railway  Operation
    "O"--Scale  St.-Petersburg Trams Company Trolleycars  &
        "O"--Scale  Parts  mailto:pghpcc at pacbell.net
        Pennsylvania Trolley Museum (PTM) http://www.pa-trolley.org/
    Pittsburgh  Railways  Company  (PRCo),   1930  --  1950
N.M.R.A.  Life member #2190; http://www.nmra.org

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